The Fiji Revenue and Customs Service (FRCS) unveiled the new uniform for its frontline officers at the Nadi International Airport.

The new uniform is a contemporary design that features FRCS logo prominently on a white shirt with two black strips on each sleeve. It provides a fresh look to the FRCS frontline officers reflecting the Organisation’s progressive nature.

FRCS Chief Executive Officer Mr. Mark Dixon said the new uniform is representative of FRCS’s brand and inclusive culture.

“Our frontline staff serve an average of 1500 customers daily. Not only this, but strong borders are also a vital national line of defence against transnational crime. The rollout of the new uniform will create a highly visible presence at the border,” Mr. Dixon said.

According to Mr. Dixon, good presentation is an important aspect of overall service delivery excellence.

“Our people are key to providing exceptional service experience to our visitors at the border. That is why we need to ensure that they are looked after well and the uniforms play a large portion in this,” he said.

Mr. Dixon said FRCS will continue to invest in its people.

In the past year, FRCS has undertaken several initiatives toward invest

ing in human capital.

Some of these initiatives include:

• an all staff pay increase
• reinstatement of medical benefits
• staff recognition awards
• increase in annual leave per annum from 15 to 20 days
• new uniforms
• designing a new performance management system.

The above aligns with the FRCS’s philosophy that a motivated and engaged workforce translates into an exceptional customer experience.