Strategic Plan 2017-2020

The Fiji Revenue and Customs Service (FRCS) is a statutory authority established under the FRCS Act 1998 that is governed by a Board and administered by a Chief Executive Officer. FRCS’s role is to:

  1. Collect taxes and duties on behalf of government;
  2. Provide quality advice on tax and customs matter to all its stakeholders;
  3. Facilitate trade and travel; and
  4. Protect the border.

Our services are available from ten locations throughout Fiji: Ba, Labasa, Lautoka, Levuka, Nadi, Rakiraki, Savusavu, Sigatoka, Nausori and Suva. Regular visitations are also held with outer islands, often in partnership with Government.

FRCS has embarked on a transformation journey to deliver excellence in our services and in fulfilling our role. Our strategy to achieve this requires redesigning our business operating model with a strong focus on the ‘One Service One Team’ concept.

Accordingly our organization structure is re-aligning to take advantage of internal synergies and technological advancements that will not only make us more efficient and effective but also make it easier for taxpayers, traders or travelers to comply.

FRCS has seven operating arms:

  1. People, Capability & Culture
  2. Revenue Management
  3. Intelligence, Compliance & Investigations
  4. Border Force
  5. Corporate Services
  6. Technology
  7. International Relations & Stakeholder Engagement


Download Strategic Plan 2017 – 2020

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