The Fiji Revenue and Customs Service is the major funder of the National Budget. Apart from our primary mandate, FRCS continues to partner and support other government initiatives as needed. Our strategic plan is aligned with the Government’s national plan to ensure sustainable and effective performance.
We are a statutory organization established under the FRCS Act 1998 that is governed by a Board and administered by a Chief Executive Officer.
Our role is to:
- Collect taxes and duties on behalf of government;
- Provide quality advice on tax and customs matter to all our stakeholders;
- Facilitate trade and travel; and
- Protect the borders.
Our services are available from ten locations throughout Fiji: Ba, Labasa, Lautoka, Levuka, Nadi, Rakiraki, Nausori, Savusavu, Sigatoka and Suva. Regular visitations are also held with outer islands,often in partnership with Government.
FRCS has embarked on a transformation journey to deliver excellence in our services and in fulfilling our role. Our strategy to achieve this requires redesigning our business operating model with a strong focus on the ‘One Service One Team’ concept.
Our 5 Strategic Focus Areas are:
- Corporate Culture Change
- Customer Service, Transparency and Communication with Stakeholders
- Revenue Collection
- Border Security
Our organizational structure is re-aligning to take advantage of internal synergies and technological advancements that will not only make us more efficient and effective but also make it easier for taxpayers, traders and travelers to comply.
The Revenue and Customs Office has six operating arms:
- People, Capability & Culture
- Revenue Management
- Intelligence, Compliance & Investigations
- Border Force
- Corporate Services